About Our Dresses
What types of special occasion dresses do you offer?
At Anna’s Dresses, we specialize in elegant eveningwear including Prom Dresses, Homecoming Dresses, and Evening Gowns perfect for galas, weddings, and other formal events. Each dress is carefully selected for its quality, style, and ability to make you shine on your special night.
How do I choose the right size for my dress?
We provide detailed size charts for each dress in our collection. For the perfect fit, we recommend measuring yourself according to our guidelines and comparing with the specific designer’s sizing. If you’re between sizes or unsure, our style advisors at [email protected] can help you select the best option.
Are your dresses true to the pictures on your website?
Absolutely! We photograph all our dresses in natural lighting to show true colors and details. However, monitor settings may vary slightly. If you’d like additional photos of a specific dress, our style team would be happy to assist.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] or +1 (732) 555-4286. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What shipping options do you offer?
We offer two elegant shipping solutions:
- Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 business days after processing (1-2 days). Includes tracking and optional signature confirmation.
- Free Standard Shipping: For orders over $50 via EMS, delivering in 15-25 business days after processing.
Do you ship internationally?
Yes! We ship worldwide (excluding some remote areas and parts of Asia). International delivery times vary slightly by destination. All international shipments include proper documentation for smooth customs clearance.
Can I rush my order for an upcoming event?
While we don’t offer formal expedited shipping, our standard shipping typically arrives within most event timeframes. For urgent requests, please contact our style advisors—we’ll make every effort to accommodate your special occasion.
How will I know when my order ships?
You’ll receive tracking information via email the moment your dress leaves our boutique. From there, you can follow its journey to your doorstep.
Returns & Exchanges
What is your return policy?
We want you to love how you look and feel. You may initiate returns or exchanges within 15 days of delivery. Items must be unworn, unaltered, with tags attached, and in original packaging. Please see our full Returns Policy for details.
What if my dress doesn’t fit when it arrives?
We understand finding the perfect fit is crucial. Within 15 days of delivery, you may exchange for a different size (subject to availability) or return for store credit. Original shipping fees are non-refundable.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
International Orders
Are there additional fees for international orders?
For shipments outside the U.S., local customs may assess duties and taxes upon delivery. These fees vary by country and are the responsibility of the recipient. We declare all packages at full value to comply with international regulations.
Why was my international package held by customs?
Customs procedures vary by country and may occasionally cause delays. While we include all required documentation, some packages may be held for inspection. Your local customs office can provide specific information about your package’s status.
Still Have Questions?
Our style advisors are always delighted to assist you in finding and receiving your perfect dress. Contact us at:
Email: [email protected]
Phone: +1 (732) 555-4286
Boutique Address: 4286 Stonepot Road, Red Bank, US 07701
From our boutique to your special night—we’re honored to be part of your memorable moments.