At Anna’s Dresses, we understand that your special occasion deserves perfection. Our boutique shipping and returns policies reflect the same elegance and care we put into our exquisite evening, homecoming, and prom dresses.

Shipping Information

Processing Time: 1-2 business days after order confirmation

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days delivery)

We ship worldwide, excluding some Asian and remote regions. International customers may be subject to customs fees.

Our Boutique Return Policy

We want you to be completely delighted with your special occasion gown. Should your purchase not meet your expectations, our boutique return policy ensures a gracious resolution.

Eligibility for Returns

  • Returns accepted within 15 days of delivery
  • Items must be unworn, unwashed with original tags attached
  • Original packaging must be included
  • Order confirmation or receipt required

Non-Returnable Items

To maintain our boutique quality standards, we cannot accept returns on:

  • Intimate apparel
  • Accessories marked as “Final Sale”
  • Custom-made dresses
  • Altered items

Return Process

Step 1: Initiate Your Return

Email our customer service at [email protected] within 15 days of receiving your order. Use this template for prompt processing:

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Anna’s Dresses Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item Name: [Dress Name/Style]
Reason for Return: [Size Issue/Color Difference/Quality Concern/Other]
Requested Action: [Refund/Exchange to [Specify Size or Color]]

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Step 2: Wait for Authorization

Our style advisors will respond within 2 business days with return instructions and an RMA number.

Step 3: Package Your Item

Securely repackage the dress in its original packaging with all tags attached.

Step 4: Ship Your Return

Mail the package to our boutique address using a trackable shipping method:

Anna’s Dresses Returns
4286 Stonepot Road
Red Bank, US 07701

Important: Include your RMA number on the package exterior. Return shipping costs are the customer’s responsibility.

Exchange Process

For exchanges (size or color):

  • Follow the same process as returns
  • Clearly state your desired exchange item in your email
  • Include a note with your RMA number inside the return package

Once we receive your return, we’ll process your exchange immediately. You’ll be responsible for any price difference and additional shipping costs.

Refund Information

Upon receiving and inspecting your return:

  • Refunds processed within 5-7 business days
  • Original shipping fees are non-refundable
  • Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • For PayPal payments: may take 3-5 additional business days to appear in your account

International Returns

For our international clientele (excluding some Asian and remote regions):

  • Customs fees/duties are non-refundable
  • Return shipping costs are the customer’s responsibility
  • We recommend using DHL or FedEx for trackable returns
  • Mark package as “Returned Goods” to avoid additional customs charges

For any questions about our shipping or returns policy, please contact our boutique customer service team at [email protected] or +1 (732) 555-4286.